FAQs

Prices shown on the website do not include VAT. VAT will be added to all orders supplied in the UK at Checkout.

We require full payment before any goods are shipped. We accept the following methods of payment: Credit/Debit Cards – Mastercard, Visa, BACS. For approved credit accounts payment is due in full 30 days from the end of the calendar month.

Goods will only be accepted for return with prior agreement in writing at the discretion of the seller. The buyer must inform the seller within 14 days of receipt of the goods.

Custom made orders can not be returned or cancelled, unless agreed with the seller.

Goods may be delivered to third parties at the buyers request on the understanding that if proof of delivery is absent any claims for non-delivery will not be the responsibility of the sellers and will be met in full by the buyers. The buyer may avoid this if they elect to pay the cost of a courier service with signed and tracking information. 

All UK orders under £30 are applicable to handling/administration charge of £3.85. Orders over £30 will not be charged unless opting for a courier service.

For courier services orders must be placed before 2:30pm and will be delivered the following working day. Orders placed over the weekend will be processed on the Monday (excluding Bank Holidays)

For international order please contact us for costs and availability.